![]() ![]() Please refer to our Returns Policy for further information.įor any other questions, please refer to our FAQs In the event of receiving damaged, faulty (where faults not disclosed) or incorrect items, please send photos of the issue and your order number to within 7 days of receiving your order. Items marked Final Sale are unable to be returned. If you require an update on the shipment of a bulky item, please contact us at your order number. Unfortunately as these are manual bookings it is not always possible to provide tracking numbers. These items are unable to be freighted via plane. We will contact you when it’s ready.īulky & heavy items are charged based on weight and delivery location. Items such as gym equipment will be shipped via our freight forwarders and will take longer to deliver due to the size of the goods being shipped. Please allow up to three working days for your order to be available for collection. Order online and collect your order from your preferred collection point. This option is great during sale and holiday periods when we have high volumes of orders. Delivery is via CourierPost standard delivery - signature required ( this is not express shipping). Your order will be prioritised by a dedicated team member for dispatch. Jump the queue and ensure your order gets packed and dispatched ahead of the pack for $10 (Sunday-Friday). ![]() ![]() Valid weekdays, rural addresses will take longer. No deliveries on weekends and public holidays. If there is no one home to sign for the parcel or it can't be left in a safe place, your parcel will via transferred to the depot for standard NZ Post delivery. If ordering on the weekend, your parcel will be shipped the next business day for delivery that evening. This shipping option will only be displayed for valid addresses at check-out. Order before 10:30 am for Wellington and before 2:30pm for Auckland deliveries Monday to Friday (excluding public holidays) and your order will be delivered between 6-9pm that evening. Pace Evening Express - Auckland & Wellington No deliveries on weekends and public holidays. If you need your order in a hurry, select one of our upgrade options. **During sale and holiday periods dispatch delivery will take longer with larger volumes of orders. *Excludes bulky items which are charged based on weight Rural addresses - will take longer than the above stated timeframes South island - overnight, or 2 days with economy (for larger parcels) Orders under $70 are charged a flat rate of $3.99.īulky & heavy items are charged based on weight and delivery location.Įstimated delivery times** once your order is dispatched (Monday-Friday) If you wish to comment on product selection, pricing, ordering, delivery or other issues, please contact our customer service.Spend over $70* to qualify for free standard shipping via CourierPost. We reserve the right to remove non-compliant reviews language. Personal information such as email addresses, phone numbers or physical addressesĪll reviews are subject to our Terms of Use.Advertising, spam, references to other websites or retailers.Critical or inappropriate comments about other reviews and shoppers.Language referencing a state of disease (including but not limited to references to pain, aches, inflammation, medicine replacement, cancer, cold/flu, arthritis, depression, insomnia, etc.).To meet our publishing standards, please refrain from including the following in your review: Be sure to explain why you like or dislike the product and focus on the product's features. We value your input and look forward to hearing about your personal product experiences. Reviews containing references to a state of disease (e.g., pain, aches, inflammation, medicine replacement, cancer, cold/flu, arthritis, depression, insomnia, etc.) cannot be published. ![]()
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